<aside> <img src="/icons/error_red.svg" alt="/icons/error_red.svg" width="40px" /> We recognize several issues can occur at a parking facility. Please read this page carefully before reporting an issue so that you can ensure it is handled appropriately.

If your issue is related to a vehicle, such as a theft or break in, please contact local authorities to create a police report. Local authorities will contact the parking facility if needed.

If your issue is related to the parking facility, please continue.

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Parking Tickets

Parking Tickets can be contested directly.

Please note that if you are part of a carshare program, decals are required in some locations. As a general practice, we recommend decals for all carshare vehicles to avoid enforcement issues.

If you have a parking ticket for the following locations, please reach out to the providers directly:

• ACE Locations: https://aceparking.com/pay-appeal-parking-notice/
• BART: http://citationprocessingcenter.com/
• SFMTA: https://prdwmq.etimspayments.com/pbw/include/sanfrancisco/dispute_request.jsp
• LAZ Locations: https://alphapark.rmcpay.com/
• SP+ Locations: https://violations.spplus.com/

After you have contested a ticket, please contact us with the citation number.

Facility Issues

If the facility is in poor condition, please submit the form below.